DELIVERY & TRACKING

DULCEDO processes orders on weekdays (Monday to Friday), excluding holidays. Since we know how anxious you are to receive your new item, most products are shipped within 2 to 3 business days. However, in rare instances, it could take up to 7 business days. You will receive an e-mail confirmation with tracking information once your order has shipped.

Depending on your selected shipping method, please allow 2 weeks for delivery to arrive at your doorstep. If you still have not received your purchase after 3 weeks, let us know at orders@dulcedocollection.com.

Note that we are not responsible for any lost, stolen, or damaged items. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

DULCEDO uses Canada Post for all shipments, thereby we will not be held responsible for delivery times estimated by third party services.

Shipping services available

- Processing and transit times are approximate.

- Free shipping on all orders over $150 CAD (before taxes) within North America. Enjoy!

Courier Calculated Shipping

Use our shipping calculator to know the exact shipping cost and pick your favorite shipping option based on the weight of your order and your shipping address provided by Canada Post.

Customs

We’ve all been there – duty fees are never a pleasant surprise. Still, DULCEDO is not responsible for destination country taxes if incurred. The buyer will be held accountable for restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.