SHIPPING INFORMATION

Delivery & Tracking

DULCEDO processes orders on weekdays (Monday through Friday, excluding holidays). Although most items purchased will be shipped within 2 to 3 business days of the order, it can take up to a maximum of 7 business days. You will receive an e-mail confirmation with tracking information once your order has shipped. 

Please allow up to 2 weeks for delivery to arrive (depending on your selected shipping method) . If you still have not received your purchase after 3 weeks, please notify orders@dulcedocollection.com .

Please note: We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

DULCEDO will not be held responsible for delivery times estimated by any third party services used which in our case is Canada Post.

Shipping services available

- Processing and transit times are approximate.

- Free shipping on all orders over $250 CAD (before taxes) within North America 

Courier Calculated Shipping

Automatically calculate your shipping cost with our shipping calculator and choose your favorite option based on the weight of your order and your shipping address provided by Canada Post.

Customs

DULCEDO is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.